Help employees solve
IT issues on their own
(without creating tickets)
Chat Aid analyzes your entire IT knowledge base - from manuals and guides to apps - and instantly provides troubleshooting steps to resolve employee IT issues.
AI co-pilot that enables support agents to resolve complex customer queries instantly.
Albus searches through your company's internal knowledge
(like Intercom, Confluence, Slack or HubSpot) to help agents
instantly find information they need.
Spend less time searching for answers and improve first-call
resolution rates.
You've created all SOPs, documented every IT process and solution.
But somehow....
People don’t actually want to search.
They just want the answer
Ask Chat Aid and get answers
When an employee asks, 'Why can't I connect to the internet?', Chat Aid analyzes all connected documents and files to provide the exact troubleshooting steps, along with references to relevant documents.
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Works across all platforms
No dedicated software is required to access Albus. Get answers right inside Slack, MS Teams or Web.
Integrates with the apps you use every day
Chat Aid helps you to
Tackle repetitive questions
A significant portion of tickets involve common, easily solvable problems which already have documented solutions.
Chat Aid eliminates the need for employees to search through multiple documents and SOPs. Instead, it instantly provides exact troubleshooting steps, freeing your IT team time.
Centralize scattered knowledge
Chat Aid brings all your knowledge together - without the need for migration. It connects with more than 50 work apps like Google Drive, Notion, and Slack, as well as custom documents.
Your existing systems and processes remain intact while Chat Aid creates a unified information network.
Focus more on proactive maintenance
Chat Aid takes care of routine tickets automatically, freeing your team to focus on what truly matters - streamlining systems and implementing proactive maintenance strategies.
Getting started is easy
No dedicated software, no complex configurations, no switching between apps - simply tag Chat Aid, ask questions and get answers.
Install Chat Aid
Connect relevant apps & documents
Ask questions
PRIVACY & SECURITY
Prioritizing Security at every step
SOC-2 Type II certified
SOC-2 audit involves a thorough examination of security measures and data protection for customer-sensitive information.
ISO 27001 & 27701 certified
ISO 27001 & 27701 certification guarantees that your information is encrypted and protected from unauthorized access.
Data Sharing
Your data is yours - it CANNOT be accessed by anyone, nor is it available to the GPT model for training.
You are one question away from getting an answer across all your work apps.
